Refund policy

Return & Refund Policy

Thank you for shopping with us. Please read our return and refund policy carefully before making a purchase.

Yarns

• Yarns can be returned or exchanged within 30 days of purchase only if unused and in original condition, without affecting secondary sales.

• Used or unwrapped yarns are non-refundable and non-exchangeable.

Handmade Products

• All handmade items are non-refundable and non-exchangeable.

• Please consider your order carefully before purchasing.

Custom Orders

• For custom-made products:

  • You may request a full refund more than 2 weeks before the order deadline.

  • Within 2 weeks of the deadline, deposits are non-refundable.

Digital Products

• All digital products are non-refundable and non-exchangeable.

• If you encounter any issues, feel free to contact us at whatlynndo@gmail.com.